Privacy Notice

Equator Learning Ltd - Privacy Notice. Last updated May 2018

At Equator Learning Ltd we’re committed to protecting and respecting your privacy.

This Notice explains when and why we collect personal information about people who register with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We might change this Notice from time to time so please check this page occasionally to ensure that you’re happy with any changes. By registering with all sites powered by Equator Learning you’re agreeing to be bound by this Notice but you are not sacrificing your rights i.e. your right of access; right to rectification; right to restrict processing; right to object; right to erasure; and right to complain. (See how to exercise your rights below.)

WHO ARE WE? +
Equator Learning Ltd is the Data Controller for any information that you give to us and that we hold about you. Our company registration number is 5502369 and our registered address is: 103/105 Brighton Road, Coulsdon, Surrey, CR5 2NG, UK.

Travel Uni is a brand name of Equator Learning Ltd.

Any questions regarding this Notice and our privacy practices should be sent by:

email to mydata@equatorlearning.com  or in writing to:

Data Protection
Equator Learning
6 Wey Court
Mary Road
Guildford
Surrey
GU1 4QU
England.


Alternatively, you can telephone: +44 (0) 333 121 888 1.
HOW DO WE COLLECT INFORMATION FROM YOU? +
We collect information about you when you register with us.
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU? +
The personal information we collect will include your name, email address, work contact details and your job title. We also ask for your year of birth. In addition we ask a bit about the company you work for.

We will also record your progress through the courses for which you register together with your test scores.

We will also collect information about your interaction with our website including your IP address and which pages you visit. This information is anonymous and does not identify you as an individual. See our Cookies Notice.
WHAT DO WE DO WITH YOUR PERSONAL INFORMATION? +
At Equator Learning Ltd we are committed to providing the travel industry worldwide with multilingual and interactive online training programmes which are free to use by travel industry personnel. In order to deliver these programmes we work in partnership with suppliers of travel industry goods and services who sponsor our online training websites.

Course Registration

If you register with us, we will use your data to maintain e-mail contact with you, preferably at an email address that is personal to you. We will also share this information with the owner of the courses that you sign up for. (See Who has access to your information? Below)

In the legitimate interest of Equator Learning Ltd and Tourism Malaysia we may use your information to:

•    Process your registration with the online training programme(s) selected by you;
•    Provide information about the programme(s) for which you have registered;
•    Issue completion certificates;
•    Deal with entries into a competition or similar promotional offers;
•    Seek your views or comments on the services we provide;
•    Notify you of changes to our services.

General Communication

In addition, with your consent, we will use your email address to send you communications which may include: product updates; competitions and incentives; news about new courses; and event information. Any or all of these communications could be targeted according to company and/or postcode.

Personalised Communication We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. You can update your profile at any time.
HOW LONG DO WE KEEP YOUR INFORMATION FOR? +
We will hold your personal information on our systems for as long as you require to use our services. You can choose to amend or delete your information at any time by logging in to your personal account dashboard.

In order to minimise any risk to your personal information, if you remain totally inactive on our system for more than 5 consecutive years all of your data will be automatically deleted. You will of course be able to register again at any time and start afresh.
WHO HAS ACCESS TO YOUR INFORMATION? +
First of all let’s be clear, your privacy is important to us and your information will only ever be shared with the following:

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you email communications). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Third Party Site Owners: this website content is owned by Tourism Malaysia and as part of our agreement with them when you register for this site your information is automatically made available to them. Tourism Malaysia will use your information to communicate directly with you. We have a contract in place that requires the course owner to keep your information secure and not to share, sell or rent your information with any other party. Once Tourism Malaysia has your data they may be considered a Data Controller and therefore we advise you to read their Privacy Notice.  

Finally, we may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our sponsors. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

We will never sell or rent your information to any other third parties for direct marketing purposes.
TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE +
If the third party course owner referred to above is based outside the European Union (EU) it is possible they might not be bound by data protection laws similar to those in the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing outside of the EU. However we will take steps to ensure that appropriate security measures are taken so that your privacy rights continue to be protected as outlined in this Notice.
WHAT ARE YOUR CHOICES? +
When you register with us you will have access to your own personal online learning dashboard where you will have control over your communication preferences.

Course Registration

At time of registration, you may choose to have email communication sent to either your own personal email address or to your personal company email address. You may change this selection at any time.

General Communications

You can also opt-in or out of receiving general communications from Equator Learning. This email communication will include: information about special offers, competitions and other incentives; a monthly newsletter; and other information to help you in your job. As well as controlling your choice from within your personal learning dashboard you can also opt-out by following the unsubscribe link in our emails.
HOW DO YOU EXERCISE YOUR RIGHTS? +
Equator Learning Ltd believes that you should have as much control over your data as possible and so once registered you will have password-protected access to your personal learning dashboard from which you can customise your preferences and exercise your rights.

Right of Access: You can access your data at any time you have an internet connection.

Right to Rectification. The accuracy of your information is as important to us as it is to you and you are encouraged to keep it up-to-date.

Restrict processing e.g. by unsubscribing from general communications.

Right to object. You can opt-out of receiving general email communications like newsletters.

Right to erasure. You can even delete your information from our system although of course to do so would mean you would no longer have access to any of our courses and all of your test scores etc would be lost.

You may also exercise these rights by emailing mydata@equatorlearning.com

Or by writing to:

Data Protection
Equator Learning
6 Wey Court
Mary Road
Guildford
Surrey
GU1 4QU
England.
YOUR RIGHT TO COMPLAIN? +
Equator Learning Ltd aims to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Please send your feedback, suggestions or complaints by email to mydata@equatorlearning.com  

Or send in writing to:
Data Protection
Equator Learning
6 Wey Court
Mary Road
Guildford
Surrey
GU1 4QU
England.

If you are resident within the EU and you are dissatisfied with our response or you wish to exercise your right to complain to your local statutory body for data protection law you will find contact a list of National Supervisory Authorities here.
HOW DO WE KEEP YOU DATA SECURE? +
We take appropriate steps to maintain your information in a secure environment to prevent unauthorised use. Our processors are bound by contract to do the same.
HOW DO WE USE COOKIES? +
Cookies are small text files that, with your permission, are placed on your computer in order to let websites do several important things, including remember your login details if you choose. You can read more about how we use cookies on our Cookies page.
WHAT HAPPENS WHEN YOU FOLLOW LINKS ON THE SITE? +
If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your data.
WHAT HAPPENS WHEN THIS NOTICE CHANGES? +
Changes may be necessary to this Notice to reflect legal or data processing developments. If we change the Notice we will provide information on our website so that users can review the changes. Any significantly different use of your data will be communicated to you and you will be able to choose whether or not you agree to the new use.
Last Updated May 2018

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